FAQs

We specialize in high-quality materials, including professional-grade stainless steel, durable silicone, forged carbon steel, and BPA-free plastics. Specific material details for each item can be found on its individual product page.

We offer a 30-day return policy. Items must be unused, unwashed, and returned in their original packaging. Due to health and hygiene standards, we cannot accept returns on items that show signs of use. Please see our full Refund and Returns Policy for details on how to start a return.

Order processing takes 1-2 business days. Standard Shipping: Typically takes 5–7 business days. Express Shipping: Typically takes 2–3 business days. You will receive a tracking link via email once your order ships.

Yes, all knives are professionally sharpened and ready to use upon delivery. We recommend regular honing and professional sharpening every 6–12 months, depending on use, to maintain the edge.

Most of our silicone products are heat-resistant up to $450^{\circ}\text{F}$ ($232^{\circ}\text{C}$) and are dishwasher safe. Please check the "Care Instructions" or "Specifications" section on the product page to confirm specific temperature limits and cleaning recommendations for each item.

Please inspect your order immediately upon receipt. If an item is damaged, defective, or incorrect, contact us within 48 hours of delivery with your order number and photos of the damage. We will arrange a free return and send a replacement or issue a full refund promptly.