At Chefloryn, we strive to provide you with the highest quality kitchen gear and accessories. If you are not completely satisfied with your purchase, we are here to help you with returns and refunds under the conditions outlined below.

2. Eligibility and Time Frame

You have 30 calendar days from the date you received your item to initiate a return.

To be eligible for a return, your item must meet the following criteria:

  • Condition: The item must be unused, unwashed, and in the same condition that you received it.
  • Packaging: The item must be in its original, undamaged packaging, including all tags, manuals, and accessories.
  • Hygiene & Safety: For health and hygiene reasons, items that have been used for food preparation, cooking, or have come into contact with food or liquid are generally not eligible for return unless defective.
  • Proof of Purchase: You must provide the original receipt or proof of purchase.

Non-Returnable Items:

  • Gift cards.
  • Any item not in its original condition, is damaged, or is missing parts for reasons not due to our error.
  • Certain personal care kitchen items (if applicable) once the seal is broken.

3. How to Initiate a Return

To start a return, please contact our Customer Support team with the following details:

  1. Your Order Number.
  2. The Item(s) you wish to return.
  3. The Reason for the return (e.g., defective, wrong size, changed mind).
  • Once your return request is approved, we will issue you a Return Merchandise Authorization (RMA) number and provide instructions on where to send your gear. Returns sent without an RMA number cannot be accepted.

4. Shipping Your Return

  • You will be responsible for paying your own shipping costs for returning the item unless the return is due to our error (e.g., wrong item received) or the item is confirmed defective.
  • If you are returning an expensive item, consider using a trackable shipping service or purchasing shipping insurance. We are not responsible for items lost in return transit.

5. Refunds (Processing)

Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund.

  • If Approved: Your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
  • If Rejected: If the item is damaged, used, or does not meet the eligibility criteria (especially regarding hygiene or original packaging), the refund will be rejected. We will contact you to discuss returning the item to you at your expense.

Late or Missing Refunds: If you have checked your bank and credit card and still haven’t received your refund, please contact us at [Your Customer Service Email/Contact Form Link].

6. Defective or Damaged Items

If you receive a product that is defective or damaged upon arrival, please contact us immediately (within 7 days of delivery) with photos of the damage. We will expedite a free replacement or a full refund and cover all associated shipping costs.